Stoneham meets latest quality standards
Here at Stoneham, we are delighted to have achieved a successful transition from the Quality Management System (QMS) standard ISO 9001:9008 to ISO 9001:2015. The latest certification demonstrates our commitment to quality standards, best practise and improvements of our procedures, resulting in consistent service delivery for all our customers.
What is ISO 9001:2015?
This certification is a world leading quality management standard, implemented by over one million organisations in over 170 countries*. The standard highlights our continued commitment in meeting statutory and regulatory requirements relating to the design, manufacture and supply of kitchen cabinets and other furniture, as well as our excellence in customer service and delivery.
What has changed since ISO 9001:9008 to the latest certification?
ISO standards are revised every 5-10 years. With business landscapes constantly changing, the latest revisions take into account the increasing complexity of supply chains, the demands of customers and emergence of new technologies.
Key characteristics and benefits
ISO 9001:2015 has eight quality management features that the certification is built on, and which Stoneham adhere to across the company. These include:
- Customer focus
- People Involvement
- Process Approach
- Systematic Approach to Management
- Continual Improvement
- Factual Approach to Decision Making
- Mutually Beneficial Supplier Relations
By following these principles and implementing a quality management system Stoneham has and is able to benefit internally, which ultimately has a knock-on effect on our interaction with customers. These guiding principles mean that we put customers first, consistently meeting their needs.
“We are delighted to have received the latest certification following a reassessment,” states our Managing Director Adrian Stoneham. “We strive to uphold the quality standards that Stoneham was founded on over 152 years ago. This recognition acknowledges our work and provides assurance for customers looking for a new kitchen with Stoneham.”